Refund policy

Refund Policy – Selenty Cosmetics

At Selenty Cosmetics, we want every order to arrive in the best possible condition. If you experience any issue with your product or delivery, our customer support team is here to help.

For any eligible issue, we will provide a refund in accordance with the conditions outlined below.

Damaged Packaging

Please take a photo of the package before opening it. This helps us properly evaluate your claim and investigate any issues that may have occurred during transit.

Although we carefully package our products to protect them during shipping, minor dents or scratches to the outer packaging may occur. These do not necessarily affect the product itself, and minor packaging damage does not automatically qualify for a refund.

Fine traces or deposits of dust resulting from storage or transportation are considered normal and are not considered product damage.

If you experience any other issue, please contact our customer support team at Cosmeticselenty@gmail.com.

Damaged or Defective Products

Any damage or defect to the product must be reported to our customer support team within 7 calendar days from the delivery date indicated in the shipment tracking information.

To process your claim, we may request photos or videos of the product and its packaging.

Why is there a 7-day reporting period?

We apply this 7-day reporting period so that we can investigate the issue as quickly as possible with our warehouse and shipping carriers.

Claims submitted after the 7-day period may be more difficult to verify and may not be eligible for a refund.

Refunds

If your claim is approved, Selenty Cosmetics will issue a refund for the eligible order.

The refund will, whenever possible, be issued using the same payment method that was used to place the order.

The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment processor.

Return Processing Fee

A $3 USD return processing fee applies to returned orders.

This fee may be deducted from the total refund amount.

Return Address

If a return is approved and you are instructed to send the product back, the returned package must be shipped to the following warehouse address:

 Selenty Warehouse

4653 Nall Rd, Suite C7

Farmers Branch, TX 75244

USA

Please do not send returns to any other address unless specifically instructed by our customer support team.

Failed Deliveries

Refunds are not provided for orders returned due to an incorrect address provided by the customer or due to unsuccessful delivery attempts.

Please carefully check your shipping address before completing your order and monitor your shipment status to avoid delivery issues.

Contact

For questions, complaints, or refund requests, please contact us at:

Selenty Cosmetics

Email: Cosmeticselenty@gmail.com

We will review your request and, if it meets the conditions outlined above, we will issue your refund.