Answers to Your Important Questions
Discover everything you need to know about Selenty products – from choosing the perfect shade and understanding the ingredients, to delivery details and application tips. Need more help? Contact our support team we’ll reply within one business day.
Questions asked by our community, answered by our experts.
How does Selenty ensure product safety?
Your safety and satisfaction are our top priorities. Our products are developed with careful attention to quality, formulation, and safety throughout the production process. We work with trusted partners who follow established quality and compliance standards to help ensure that every Selenty product meets our expectations before it reaches you.
How can I find my perfect foundation shade?
Finding the right shade starts with understanding your skin’s undertone cool, warm, or neutral. For the most natural match, we recommend testing foundation along your jawline and blending it toward your neck. Your ideal shade should seamlessly blend into your skin without looking noticeably lighter or darker.
Why does my makeup sometimes look cakey?
Cakey makeup is often caused by applying too much product or applying makeup to skin that hasn’t been properly prepared. For a smoother, more natural finish, start with clean, well-moisturized skin and allow your skincare to absorb before applying makeup. We also recommend building your coverage gradually rather than applying too much product at once.
Do I need brushes or sponges to apply my makeup?
While application tools are not essential, using clean brushes or makeup sponges can help you achieve a more even, seamless finish. Whichever tools you choose, keeping them clean is important for both your makeup application and overall hygiene.
How long does delivery to North America take?
Orders delivered to North America typically arrive within 5–8 business days. Please note that delivery times may occasionally vary due to order volumes, carrier delays, customs, or other logistical circumstances.
How can I contact the Selenty team?
We’d love to hear from you. If you have a question about our products, your order, or anything else, our team is here to help.
You can reach us at Cosmeticselenty@gmail.com.
We’ll be happy to assist you as soon as possible.